Your Privacy Matters
We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.
Privacy Policy
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. Your privacy is our priority.
Effective: 15 December 2025 · Last updated: 15 December 2025
ConnectedHE Ltd. (“ConnectedHE”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.connectedhe.com, use our services, or engage with us through any platform.
By using our services or accessing our website, you agree to the terms of this Privacy Policy.
Who We Are
ConnectedHE is a UK-based education technology company that connects referral partners (agents), students, and higher education institutions across the globe through our proprietary recruitment and support platform.
What Information We Collect
- Partner & User Information: name, company, email, phone, job title, compliance details, login credentials, certifications, bank info.
- Student-related Data (via partners only): name, email, academic docs, personal statements, preferences, compliance docs.
- Website & Technical Data: IP, browser, device info, usage patterns, cookies, analytics.
How We Use Your Information
- Evaluate and onboard referral partners
- Process university applications via portal
- Improve user experience
- Provide training & support via ConnectedHE Academy
- Manage commission payments and services
- Communicate updates, policy changes, and offers
- Ensure compliance with university and legal standards
Legal Basis for Processing (UK GDPR)
- Consent – when you voluntarily submit data
- Contractual Obligation – for service provision
- Legal Obligation – compliance with laws
- Legitimate Interest – maintain and improve platform
Data Sharing & Disclosure
- Partner universities for admissions and compliance
- Payment processors (for commission disbursement)
- Internal teams: Admissions, Compliance, BD, Support
- Regulatory authorities (if legally required)
- Third-party service providers (CRM, analytics, training)
- We never sell your data.
Data Retention
We retain partner and student data only as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, accounting, and regulatory requirements.
Data Security
We implement strong administrative, technical, and physical safeguards to protect personal data from unauthorised access, disclosure, or misuse. Our systems are regularly reviewed for vulnerabilities.
International Data Transfers
Some partners, staff, or servers may be located outside the UK. In such cases, we ensure safeguards like Standard Contractual Clauses are in place.
Cookies & Analytics
Your Rights Under GDPR
- Access the data we hold about you
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the ICO
Third-Party Links
Our website may contain links to third-party websites (e.g., partner universities). We are not responsible for their content or privacy practices.
Updates to this Policy
We may update this Privacy Policy occasionally. Significant changes will be notified on our website or via email.